Documentation and Self Help

Help Center

Browse release notes, user guides, error, and troubleshooting articles, and more.

Support Connection

Support Connection

Contact Support



Personalized & Classroom Training

Special Services

Data Services

Data Services & Custom Reports

Program Downloads

Program Downloads

Get the latest revisions

Product Brief

About Your Account

Login to get account details, call history & more

Register your software

Register your Software

Register your software here



Effective December 29, 2014; computers not using the latest browsers will no longer be able to access our servers until these browsers are upgraded to current versions. In some cases, this may require you to upgrade your Windows operating system, as Windows XP cannot support versions new enough to pass new security guidelines.

To take the next steps, click here.

Client Portal

You will need your registered contact email address, site number, and contact PIN to access some of the services on this page. You can request this information by email to or call us toll free at (866)539-6391.

Bookmark this site and use it as your first line of product support. Available 24/7, this portal is a great place to start if you are looking for assistance.

Top Support Resources

About Your Account

Technical Support
Support PLUS Customers