ACS Technologies - Membership Plus: Support & Service Options

	Priority Telephone and Email Response
	Quick issue resolution by experienced, courteous professionals using individualized case history tracking
	Unlimited toll-free telephone support: open from 10 a.m. until 7 p.m. Monday - Thursday, and from 10 a.m. until 6 p.m. on Fridays Eastern Time.(Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.)
	24/7 access to online resources such as Knowledge Base, Tips & Tricks, Documentation & the Client Portal
	E-mail support available during standard operating hours
	Remote assistance service, using a Web-based desktop streaming application to communicate between your computer and Membership Plus representatives

Pay per Call Support

	Local phone number to call into support. Open from 10 a.m. until 7 p.m.
	Monday - Thursday, and from 10 a.m. until 6 p.m. on Fridays Eastern Time 24/7 access to online knowledge base.
	E-mail support available during standard operating hours
	Remote assistance service, using a Web-based desktop streaming application to communicate between your computer and Membership Plus representatives.

Additional Support Services

Data Services: Repairs, Corrections, Conversions - All conversions and corrections are done “In-house”. Please make a backup file from the dataset (s) needing service and submit to Membership Plus Data Services. Data will be returned within 10 business days from the date received.

Membership PLUS Client Portal

	Online support and service on the web 24/7 - Here you will find valuable tools and resources such as the Membership PLUS Knowledge Base, file downloads, information regarding your account (site), quick links to Support services, Training, and much more.
Contact us for more information
	Customer Service / Sales: (866) 539-6391 8:00am to 6:00pm Monday through Friday (EST)
	Technical Support: (843) 413-8334 10:00am to 7:00pm Monday through Thursday (EST) 10:00am to 6:00pm on Friday (EST)

About ACS Technologies

Here at ACS Technologies we are proud of our product development and support efforts in bringing your organization the best products on the market for church management! With the recent release of Membership PLUS version 11 and the new Membership PLUS Client Portal we are confident that you will see the evidence of our commitment.