SUPPORT PLANS

Telephone Support

Email Support

Remote Assistance Services

Online Help Center

 

Whether you are using Realm or Membership Plus v12 we have your support needs covered. From training to phone support to online services, we have support for your organization.

Below you'll find the support options available for both Realm and Membership Plus v12.

*Realm Support is included with the cost of the product so you can contact us at your convenience and get started at any time!

To help Membership Plus users get started we offer Startup Support with your initial program purchase or upgrade. Startup Support includes three phone calls to technical support.

Membership Plus Support Options

Support Plus

The Support Plus plan from Membership Plus offers unlimited phone and email support, including remote assistance services at no additional charge. See chart above for additional benefits.

Support Plus for Membership Plus is offered with yearly enrollment:

• $39.95 per month auto-draft payments - 12 month commitment required
• $419.95 per year, if paid in full at enrollment - nearly $60 off!

Limited Support

The Limited Support plan for Membership Plus offers discounted phone support rates. Limited Support clients also receive remote assistance service (when necessary) at no additional charge, and seven-day follow up time period on each phone support issue, as well as limited access to online resources.

Pay Per Call

Membership Plus users who do not want to purchase a support plan can still access technical support via phone for $45 per call ticket and have limited access to online resources. Remote assistance service is available (additional charges may apply).