SUPPORT PLANS

Telephone Support

Email Support

Remote Assistance Services

Online Knowledge Base

 

To help you get started using Membership Plus, Startup Support is provided free-of-charge with your initial program purchase or upgrade.  Startup Support includes three phone calls to technical support.

Find the level of support that is right for you and affordable for your organization, we have designed support plans to suit various levels of support needs. From training to phone support to online services and special discounts, you decide how much support is right for your organization.

Support Plans
	Pay-Per Call	Limited Support	Support Plus
Phone Support	$45 per call	Up to 30% Discount off Per Call rates	39.95 per month or 419.95 Annually
Toll-Free Number	n/a	n/a	Unlimited
Priority Response	3rd in Queue	2nd in Queue	1st in Queue
Follow-up Services	within 7 days	within 7 days	Unlimited
Email Support	n/a	n/a	Unlimited
Remote Assistance Services	$$	Included	Unlimited
Online Knowledge Base	Included	Included	Unlimited
Online Training Videos	$$	$$	Unlimited
Other Online Resources	Limited	Limited	Unlimited
Data Services	$$	$$	20% off
Training	$$	$$	20% off

* n/a = not available; $$ = Charges may apply

Support Plus

For users who prefer comprehensive technical support, the Support Plus plan offers unlimited priority response phone and email support, including remote assistance services at no additional charge.  All online resources are available to Support Plus clients, including the Knowledge Base, training videos, user guide, and help files.  Support Plus customers also receive special discounts for data services, personalized one—to—one training, and more.

Support Plus is offered with yearly enrollment:
•    $34.99 per month auto-draft payments – 12 month commitment required
•    $399.95 per year, if paid in full at enrollment 

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Limited Support

The Limited Support plan offers discounted phone support rates.  By purchasing Limited Support phone support packages, you can save up to 30% per call. Limited Support clients also receive a higher priority response time,  remote assistance service (when necessary) at no additional charge, and seven-day follow up time period on each phone support issue. 

Limited Support clients have limited access to online resources.

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Pay Per Call

Membership Plus users who do not want to purchase a support plan can still choose to access technical support via phone for $45 per call ticket. Remote assistance service is available. (Additional charges may apply.) Users without a support plan have limited access to online resources.

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